Support & Warranty
Get help with your GPS tracking devices
Lifetime Warranty
All Punttoo GPS tracking devices come with a lifetime manufacturer's warranty covering defects in materials and workmanship. Built to professional standards, our devices are designed for reliable, long-term performance.
For detailed warranty terms and coverage information, please contact our support team or refer to the documentation included with your device.
Frequently Asked Questions
How long does the battery last?
The Punttoo GPS Tracker provides up to 60 days of active tracking, over 6 months standby on a single charge. Battery life depends on tracking frequency and environmental conditions.
How do I subscribe to the tracking service?
After purchasing your device, it will be pre-programmed and activation-ready upon delivery. For new users, an account will already be created for you. If you already have an account with us, the new unit will be added to your account and ready for subscription. Simply sign in to your account to activate or subscribe to the tracking service.
Is the device watertight?
Yes, the Punttoo GPS Tracker features a watertight design with weather-resistant construction, making it suitable for outdoor use in various weather conditions. The device is protected against water ingress but is not designed for submersion.
How do I mount the device?
The device comes with a powerful neodymium magnet, allowing for easy mounting on any ferrous metal surface. The magnetic mount is strong enough to securely attach to vehicles, containers, or other metal objects.
Where is the device manufactured?
All Punttoo GPS Trackers are designed, engineered, and manufactured in the United States of America, ensuring the highest quality standards and supporting American manufacturing.
Need More Help?
Our support team is here to help you with any questions or issues you may have with your GPS tracking device or tracking service.